Terms & Conditions

Last Updated: [21/11/2023]

Welcome to the Waxpots Global Concepts Ltd trading as Waxpot Africa (“us,” “we,” or “our”). These Terms of Service govern your use of our website and services. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with these terms, please refrain from using our services.

1. The Waxpot Terms and Conditions
   1. The Waxpot Africa conforms to the requirements of the Department of Health for all Beauty preparations and to the requirements of NRCS (National Regulator for Compulsory Specifications where electrical beauty equipment is concerned.
   2. The Waxpot Africa ideally supplies beauty therapists, who have trained at accredited training institutions or have obtained the necessary qualification. In purchasing from us, you are confirming that you have sufficient knowledge to utilize or operate equipment and products purchased from The Waxpot Africa as The Waxpot Africa does not accept returns or offer refunds on consumables and products which have been removed from its original packaging.
   3. It is the responsibility of the Customer/Purchaser to ensure that products and equipment are operated according to the product guidelines as damage to the product or person due to negligence will deem the guarantee null and void.
   4. The Waxpot Africa does not offer payment terms or lay-bye options therefore orders must be paid for via eft or payment option offered on The Waxpot website prior to goods being sent.
   5. The Waxpot Africa offers a next day delivery option in the greater Lagos area Monday to Saturday only. All deliveries will be sent via our courier service, and the freight and insurance charge will be for the customer/purchaser’s account. As the courier service is a third-party service, a tracking/waybill number will be forwarded to the buyer once it has been paid and booked and it is the purchaser’s responsibility to track the package via the relevant courier customer portal.
   6. Upon receipt of the order, the Buyer/ Purchaser will be required to sign the proof of delivery to confirm that the package has been received undamaged and sealed in the original packaging. Should the item be damaged or the packaging not in place, this must be indicated on the proof of delivery/receipt and the courier representative and the person receiving the item must both sign the proof of delivery/receipt to indicate damage. In this case, the buyer reserves the right to refuse to accept delivery. This item may then be returned to The Waxpot Africa.
   7. The Waxpot Africa cannot be held liable under their guarantee policy for any damages visible at the time of collection or acceptance of delivery that was not indicated on the proof of delivery/receipt by the customer.
   8. For hygiene reasons, The Waxpot Africa does not accept any returns on consumables. Please ensure that you are absolutely certain of your purchases before confirming and receiving your order.
   9. The Waxpot Africa reserves the right to examine and test equipment reported as faulty or damaged before accepting a return and or offering any refunds.
   10. The Waxpot Africa reserves the right to adjust prices as prices are subject to fluctuations in the exchange rate as well as price increases from suppliers.
   11. Equipment sold by The Waxpot Africa has a 6-month warranty and any freight costs incurred for claims or returns will be for the customer’s account. The Waxpot Africa reserves the right to charge a service fee to collect for repair under the warranty period.
   12. The Waxpot Africa reserves the right to refuse any claim should the equipment have:
       1. been mishandled in any way
       2. failed to have been operated in the means to which it was intended or advised
       3. been subjected to any lightning strikes
       4. unstable electricity supply and/or power surges
       5. Incorrect use of equipment.
   13. Please ensure that you purchase the correct products for your needs. Should you find on delivery that the goods are unsuitable and return them with our driver, a delivery and return charge will be applied.
   14. The Waxpot Africa shall not accept any claim on goods once opened by the customer unless submitted in writing and received by The Waxpot Africa within 48 hours from receipt of goods. Should the customer fail to communicate a claim as detailed above, the customer shall be deemed to have accepted the products as being in good order and condition in all respects. Should the customer damage the goods during assembly, or negligent, no exchange or refund will be entertained
   15. The Waxpot Africa shall not accept any claim unless the GOODS are returned in the original, undamaged packaging.
   16. The Waxpot Africa shall not be liable for any loss of profits, loss of savings, or any other actual or consequential damage of whatsoever nature arising from any defect in the GOODS.
2. In using this website, you are deemed to have read and agreed to the following terms and conditions:
   1. Terminology
      The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and us, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
   2. Privacy Statement
      We are committed to protecting your privacy. Authorized employees within the company on a need-to-know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
   3. Confidentiality
      We are registered under the Data Protection Act 1998 and as such, any information concerning the Client, and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than manufacturer/supplier(s) and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

      We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

   4. Other Terms and Conditions
      In using this website, you have read and accepted the other policies and the terms and conditions which have been disclosed therein. these policies and terms and conditions have been disclosed separately for your ease of reference and disclosed on the website for your ease of access.

Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at info@waxpots.africa.